Maintenance Glossary of Terms

Support

Stage 38 will answer your questions and provide assistance by phone or e-mail.

Monitor Domain

A periodic check for unauthorized changes and expiration date. Stage 38 will provide assistance when your domain name needs to be renewed.

Dated Content

Some of your content may no longer be valid after a certain date. Minor changes to your dated material are included and articles, news or events will be moved to your "archives" page when they expire.

Maintenance Report

You'll receive a report of all updates, repairs and changes that were made to your site that month.

Test/Repair Forms

If forms are used on your site, they will be tested for proper operation including delivery to the correct e-mail address and any problems will be repaired. Note: this does not include extensive changes such as changing the kind of information collected.

Browser Check

Your site will be checked in various browsers and any errors or problems will be corrected.

Monitor Error Logs

Depending on your web host, errors are recorded in a log on your web server including dead links, broken images and missing files. These logs will be monitored and problems will be corrected.

Monitor Host

Your host will be monitored to make sure it's up and accessible. Problems will be reported to your provider.

Statistical Data

Depending on your web host, a variety of statistical data is gathered about your site such as keywords used to find your site, amount of users and time spent on your site and which search engines were used to find it. Choose which data you would like, and it will be sent to you.

Search Engine Testing

This includes a test of your keyword phrases on popular search engines to find your position, a comparison of your keyword phrases and the most used, and a list of which websites are linking to you (site popularity).

Search Engine Optimization

Submission to major search engines and updates to meta tags for optimum placement. Some of the other steps and guidelines involved are listed at SEO.

"Link Rot" Prevention

Your site will be checked for broken links. Internal (links to pages on your site) and external (links to other Web sites) will be repaired if broken.

Content Edit/Update

Stage 38 will spend the allotted amount of time making the approved changes & updates to your text and images. Suggestions will be provided for future updates and a reminder for usual updates (such as a calendar). Note: hours do not rollover each month.